Refund Policy
Last Updated: September 24, 2026
At Keiser Media 7, customer satisfaction is important to us.
Trial First
Customers are encouraged to request or use any available trial period before purchasing a subscription.
Refund Eligibility
Refund requests may be considered within 7 days of the original purchase if:
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The service cannot be activated due to a verified technical issue caused by us.
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The service is unavailable for an extended period due to issues under our control.
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A duplicate payment was made.
Non-Refundable Situations
Refunds will generally not be provided for:
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Change of mind after purchase
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Device incompatibility not reported before purchase
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Internet-related issues
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User configuration errors
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Failure to use the service during the subscription period
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Violations of our Terms of Service
Partial Refunds
Approved refunds may be issued on a prorated basis depending on service usage and the circumstances of the request.
Chargebacks
Customers should contact our support team before initiating a chargeback. Fraudulent or abusive chargebacks may result in account suspension.
Processing Time
Approved refunds are typically processed within 5–10 business days. Actual posting times depend on the payment provider and financial institution.
Contact
To request a refund, please contact our support team with your order number and a detailed explanation of the issue.
